Support
Need help with Sally? Send an email to admin@hellosally.app and we'll get back to you within a few days.
Common issues
My bank connection broke
Banks occasionally require you to re-authenticate. Open Sally → Settings → Connected Banks, and tap "Reconnect" on the affected institution.
Using Sally from ChatGPT or Claude
You can connect Sally to an AI assistant to add expenses and check balances by asking. Here's how.
I want to delete my account
Open Sally → Settings → Account → Delete Account. Your data will be removed within 30 days.
A transaction is missing or wrong
Pull down on the home screen to refresh. If a transaction is still missing after 24 hours, email us with the date, amount, and merchant and we'll investigate.
Still stuck?
Email us directly — a human (and a penguin) reads every message.